Blog

Hello welcome to our blog page. You’ll find lots of blogs here about sales, sales training, coaching, LinkedIn and the Customer Journey, oh and some New Results news too. Hope you enjoy them, feel free to share and comment.

ball, eyes

Keep your eye on the ball…useless or useful coaching advice?

I’m guessing you’ve either had this said to you at some point, or said it to someone else.

Seems pretty obvious advice, right?  But how do you check that someone is keeping their eye on the ball without using expensive eye-tracking equipment?

This is where coaching comes in.

We’re often asked if coaches can only work with clients in areas where they have exper…

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romeo and juliet

The perfect consumers? – Romeo & Juliet

A fanciful story on what might have been if a certain wedding planner had really understood their customer and their behaviours on the day they visited.

Romeo and Juliet.  A good read even though it had a sad twist at the end.  They deserved better.

Just think, if Bill had been in a different mood, would Romeo & Juliet have had a fairytale ending, complete with a lavish Mo…

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fair, equal

Is it right to treat customers the same?

One of our directors used to work in banking, but we try not to hold it against him.

What’s interesting about the banking sector – in fact, all firms that were regulated by the Financial Services Authority (FSA) – is that they had to adhere to a set of principles called “Treating Customers Fairly”, or TCF for short.

The TCF principles caused quite a bit of confusion, la…

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Helpful resources...

We spend a lot of time researching our training courses and once we’ve found something useful we love to share it. So here’s some useful free resources for you to read, watch and use.

LinkedIn Profile

Resources:

How to build your perfect LinkedIn profile

90 seconds of a meeting

Resources:

First 90 seconds of a meeting

Planning for coaching

Resources:

Planning your coaching sessions