Hello welcome to our blog page. You’ll find lots of blogs here about sales, sales training, coaching, LinkedIn and the Customer Journey, oh and some New Results news too. Hope you enjoy them, feel free to share and comment.

brain lightbulb

Check before you click?

A very good friend of mine has a habit of clicking before checking.  This is especially true when it comes to Facebook posts. And it surprises me each time: after all, isn’t there just a hint of curiosity; some part of the brain wondering if what’s been presented as fact really is f…

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Gatekeepers and sellers

Who are you? No, not a blog about football chants or The Who's 1978 classic album, it's about the whole seller vs. gatekeeper piece.

"Gatekeeper". I'm not a fan of the word; no issue with the people, it's the word. Actually, you know what, it's less the word, it's more about what it now …

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Down in the mouth…or Took my breath away

I had a root canal filling a couple of weeks ago. The reaction from anyone I told was a combined wince and sharp intake of breath.

"Did it hurt?"

"It took an hour? I wouldn't fancy that."

"I hate the thought of going to the dentist: needles and drills!"

Naturally, I p…

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The route(r) to better performance


I was asked to do a short presentation to explain what New Results does. So naturally I took along one of our old D-Link routers...

Imagine the excitement on the day that this (then) new router arrived: full of the promise of increased performance. Deciding that I was the rig…

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Common sales myths and their truths

Over the 30 years or so that I've been in sales/sales management/sales training, there's been the occasional myth that continues to do the rounds.  Here are three that still get trained out or cited as being true.

Myth #1: 55% of the meaning in face to face communication comes from body l…

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Selling to decision-makers & influencers. Lessons from a kid’s party.

It's great when a business owner recognises who the decision-makers and influencers are. Here's a short story about a kid's party.

If you have children under the age of 10, chances are they're at birthday parties on a frighteningly regular basis.

Really, just how many friends can a …

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Time-management? Forget it.

Time-management.  You can't do it;  it's a misnomer.

Time's the great leveller: no matter how wealthy or poor we are, we all get 168 hours in a week.  Which means that unless you've found a fully functioning TARDIS or Doc Brown's DeLorean, you're as powerless to manage time as the other…

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cost value matrix

Value based selling

As Warren Buffett is credited as saying, "Price is what you pay. Value is what you get."

If I had a penny for every time a salesperson told me that their customers only ever buy on price, well I'd have a pile of pennies. And yet, the evidence points elsewhere. Here's just a few examples fr…

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Business people

What business people like and dislike about others

What  behaviours do you chose to adopt?

Here's the output from ten business people, across a wide range of industries, on what they like and dislike about others that they've dealt with that day.


  • Greedy - wanting us to spend money before seein…

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donkey, game

Pin the customer on the journey

I was in my native county – Lancashire – earlier this month, delivering my keynote on the Psychology of Consumer Behaviour.  Hey, wake up at the back!  This is a bit different, though I admit that there’s a couple of pictures of a brain.

Anyway, part of my keynote examines where cu…

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Helpful resources...

We spend a lot of time researching our training courses and once we’ve found something useful we love to share it. So here’s some useful free resources for you to read, watch and use.

LinkedIn Profile


How to build your perfect LinkedIn profile

90 seconds of a meeting


First 90 seconds of a meeting

Planning for coaching


Planning your coaching sessions