Deliver the very best in class for your customers. Grow and develop your housing organisation sustainably
Sound familiar?
You need:
- Governance, Financial Viability & Investment Leverage
- Digital Transformation & Tenant-Centric Services
- Improving Safety & Quality of Existing Stock
- Building More Social & Affordable Homes
- Decarbonisation & Net-Zero Retrofit
If any of the above sound familiar, you’re in the right place.
You need to be absolutely focused at every level
To deliver on safety, sustainability, and growth, social housing teams need new skills in leadership, compliance, and digital transformation.
Explore how we help you and your people develop the capabilities to meet these challenges.
Three steps to develop your teams and create real customer focus
Step 1: Understanding your housing organisation and your customers
We’ll start by taking a deep dive into the mind of your customers to discover:
What they’re looking for
What they’re struggling with
What they need from you
Then we’ll look at what you can offer to get your customers the outcomes they’re looking for.
We will interview your teams to make sure we understand their needs, and we will look at the skills and behaviours you need to achieve your goals
Step 2: Training and development
After we have a clear understanding of your needs, we’ll build a training and development programme to help you and your teams deliver it.
As part of this process, we’ll build a programme that focuses on your opportunities and challenges. It will be built in a language that works for your teams, and it will use real-world examples that your teams can relate to and learn from.
We can deliver everything from Exec and board away days and strategy sessions to front-line customer service training for your teams
Step 3: Ongoing support
What usually happens after your training provider leaves? Everyone is excited, they discuss the ideas over a coffee, then put their notes in a bottom drawer, and everything goes back to normal.
That’s not best for you, so we give you the tools and processes to make sure change happens.
We call this our partnership-led approach. We want to be your long-term provider of choice, adn we will work with you and guide you on where we can best add value for you and your teams. We’ll also be honest about when you don’t need us, and what is best managed and run in-house.
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How does it work?
One-off training sessions don’t work.
Our partnership-led approach creates New Results for you and your social housing teams
We’ll build a programme tailored to what your organisation needs, linked to your values, culture and goals. To do that, we typically use a mix of training and development sessions:
Live training workshops
Delivered by one of our experienced trainers, these interactive and discovery-led learning sessions are focused on making you a vital asset for your customers.
Training masterclasses
Hosted live (or on Zoom or Teams), we’ll run interactive and engaging masterclasses covering the topics we need to get you the results you’re looking for.
Bitesize learning (under 1 hour)
These on-demand classes cover key topics and are pre-recorded, giving you the flexibility to develop your business at a time that suits you.
Team facilitated and away-day sessions
Helping your team develop and grow. Supporting your workshops, away days and development days with our team of experienced facilitators and team coaches.
Coaching and exec coaching
Whether it’s executive coaching for you or coaching training for your team. Coaching is a powerful tool to help you unlock people’s true potential.
See our coaches here – Meet our Coaches
What are the next steps from here?
1. Fill in this short form with your details.
2. We’ll arrange a time to call or meet you.
3. We’ll chat about what your plans are and see if we can help.
4. If we can help, we’ll confirm the next steps. If we can’t, we’ll point you in the right direction.
5. We’ll confirm prices and logistics and get to work.