behaviours Archives - New Results

Blog

 

Hello welcome to our blog page. You’ll find lots of blogs here about training, coaching, facilitation, personal and professional development, oh and some New Results news too.

We hope you enjoy them, please feel free to share and comment.

Referrals and cross selling in your business development strategy

Why does cross sell need to be on your business development agenda?

 

We have been working with professional services firms helping them to make referrals and to cross sell. It’s an area that is often, overlooked in business development. In some cases, firms assume that cro…

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Johari window

Johari Window – what’s it all about?

Johari Window. What is it and how can it help us get to know our clients in a very different way?

Johari Window is a tool that's really stood the test of time.  Developed in 1955, by two people - …

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psychology of consumer behaviour

Psychology of Consumer Behaviour – Assumptions

In my previous blog, 'What is The Psychology of Consumer Behaviour?', we highlighted an important fact - the consumer is unique.  In addition, we recognised that we need to consider the consumer's values - and not our own.Read More


consumer

What is The Psychology of Consumer Behaviour?

We are exploring the Psychology of Consumer Behaviour (PCB), something we’ve invested a lot of time in and done a lot of research and reading around it.  First of all, let’s consider what Psychology of Consumer Behaviour is all about?

The individual consumer is unique

This is…

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Business people

What business people like and dislike about others

What  behaviours do you chose to adopt?

Here's the output from ten business people, across a wide range of industries, on what they like and dislike about others that they've dealt with that day.

Dislike

  • Greedy - wanting us to spend money before seein…

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scotland, scottish

Why traditional sales training won’t work for Scottish Power

We have seen the news today that Scottish Power is being forced to pay customers £8.5M after a probe by OFGEM ht…

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fair, equal

Is it right to treat customers the same?

One of our directors used to work in banking, but we try not to hold it against him.

What’s interesting about the banking sector – in fact, all firms that were regulated by the Financial Services Authority (FSA) – is that they had to adhere to a set of principles called “Treating …

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high speed, fast

Training & Coaching at 150mph

As coaches and trainers we’re not usually the ones being coached or trained, and definitely not at 150mph.  But that’s what happened on 9th April.

Team building is a great way of engaging your team and according to this article in Read More


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Helpful resources...

We spend a lot of time researching our training courses and once we’ve found something useful we love to share it. So here’s some useful free resources for you to read, watch and use.

Resources:

Assessing Your Learning and Development Needs

Resources:

Building Trust in a Digital World

Networking group

Resources:

Your Networking Guide