customer experience Archives - New Results

Blog

 

Hello welcome to our blog page. You’ll find lots of blogs here about training, coaching, facilitation, personal and professional development, oh and some New Results news too.

We hope you enjoy them, please feel free to share and comment.

Small pile of coins on a desk

Are you easy to do business with? Lessons from making a donation.

Are you easy to do business with? Lessons from making a donation.

You would think making a donation to a museum would be an easy thing to do but in reality it could be far more challenging than you might expect.

Recently on holiday, I had the opportunity to visit …

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Referrals and cross selling in your business development strategy

Why does cross sell need to be on your business development agenda?

 

We have been working with professional services firms helping them to make referrals and to cross sell. It’s an area that is often, overlooked in business development. In some cases, firms assume that cro…

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consumer

Why consumer behaviour is important

Consumer behaviour is important and here's a short story about why.

A long weekend in the magnificent village of London – what could be nicer?

Nevil was already there, having been visiting clients the day before, so I decided to take the early train so we could fill our day.  All…

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donkey, game

Pin the customer on the journey

I was in my native county – Lancashire – earlier this month, delivering my keynote on the Psychology of Consumer Behaviour.  Hey, wake up at the back!  This is a bit different, though I admit that there’s a couple of pictures of a brain.

Anyway, part of my keynote examines where cu…

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christmas, christmas shopping

Shop, Horror!

As sure as a cheap pack of Christmas cards on Boxing Day, the festive retail sales figures got the usual media coverage.  And the winners are?  Next, Aldi, John Lewis Waitrose and House of Fraser to name a few. I pinged Steph McGovern a tweet with my thoughts (reply still pending Steph!)  Now,…

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Helpful resources...

We spend a lot of time researching our training courses and once we’ve found something useful we love to share it. So here’s some useful free resources for you to read, watch and use.

Resources:

Assessing Your Learning and Development Needs

Resources:

Building Trust in a Digital World

Networking group

Resources:

Your Networking Guide