customer journey Archives - New Results

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Hello welcome to our blog page. You’ll find lots of blogs here about training, coaching, facilitation, personal and professional development, oh and some New Results news too.

We hope you enjoy them, please feel free to share and comment.

Small pile of coins on a desk

Are you easy to do business with? Lessons from making a donation.

Are you easy to do business with? Lessons from making a donation.

You would think making a donation to a museum would be an easy thing to do but in reality it could be far more challenging than you might expect.

Recently on holiday, I had the opportunity to visit …

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Mistakes on LinkedIn

Avoiding the three biggest mistakes professionals make on LinkedIn

Understanding and avoiding the three biggest mistakes professionals make on LinkedIn is key to your success.

LinkedIn can be a powerful tool when it is used in a professional way. Like all powerful tools, it can significantly help you or cause you harm, depending on your skill level when…

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Industry Angel Business Podcast

Industry Angel Business Podcast

A huge thank you to the legend that is Ian Farrar from The Industry Angel Business Podcast for inviting Mike and Nevil to share their knowledge on his recent podcasts.

You can listen to Mike sharing the key sales ingred…

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consumer

Why consumer behaviour is important

Consumer behaviour is important and here's a short story about why.

A long weekend in the magnificent village of London – what could be nicer?

Nevil was already there, having been visiting clients the day before, so I decided to take the early train so we could fill our day.  All…

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donkey, game

Pin the customer on the journey

I was in my native county – Lancashire – earlier this month, delivering my keynote on the Psychology of Consumer Behaviour.  Hey, wake up at the back!  This is a bit different, though I admit that there’s a couple of pictures of a brain.

Anyway, part of my keynote examines where cu…

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Helpful resources...

We spend a lot of time researching our training courses and once we’ve found something useful we love to share it. So here’s some useful free resources for you to read, watch and use.

Resources:

Assessing Your Learning and Development Needs

Resources:

Building Trust in a Digital World

Networking group

Resources:

Your Networking Guide