customers Archives - New Results

Blog

 

Hello welcome to our blog page. You’ll find lots of blogs here about training, coaching, facilitation, personal and professional development, oh and some New Results news too.

We hope you enjoy them, please feel free to share and comment.

Small pile of coins on a desk

Are you easy to do business with? Lessons from making a donation.

Are you easy to do business with? Lessons from making a donation.

You would think making a donation to a museum would be an easy thing to do but in reality it could be far more challenging than you might expect.

Recently on holiday, I had the opportunity to visit …

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donkey, game

Pin the customer on the journey

I was in my native county – Lancashire – earlier this month, delivering my keynote on the Psychology of Consumer Behaviour.  Hey, wake up at the back!  This is a bit different, though I admit that there’s a couple of pictures of a brain.

Anyway, part of my keynote examines where cu…

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price

Do you know your price point in your market?

Our guest blog this week is from Barrie Tynemouth.

Earlier this week I went to the local barbers which had opened about 7 years previously, run by two local lads one of whose Italian grandfather h…

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christmas, christmas shopping

Shop, Horror!

As sure as a cheap pack of Christmas cards on Boxing Day, the festive retail sales figures got the usual media coverage.  And the winners are?  Next, Aldi, John Lewis Waitrose and House of Fraser to name a few. I pinged Steph McGovern a tweet with my thoughts (reply still pending Steph!)  Now,…

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romeo and juliet

The perfect consumers? – Romeo & Juliet

A fanciful story on what might have been if a certain wedding planner had really understood their customer and their behaviours on the day they visited.

Romeo and Juliet.  A good read even though it had a sad twist at the end.  They deserved better.

Just think, if Bill had been …

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Helpful resources...

We spend a lot of time researching our training courses and once we’ve found something useful we love to share it. So here’s some useful free resources for you to read, watch and use.

Resources:

Assessing Your Learning and Development Needs

Resources:

Building Trust in a Digital World

Networking group

Resources:

Your Networking Guide