At New Results, we’re doing an alternative to The Twelve Days of Christmas
On the first sale of Christmas New Results gave to me…
One Mapped Customer Journey
What is the customer journey and more importantly, what is your customer’s journey? For your first sale of Christmas, we’re giving to you a helpful resource that will guide you through mapping out your customer’s journey.
Download Customer Journey Map Resource
On the second sale of Christmas New Results gave to me…
Two TED Talks
We love TED talks here at New Results. Our day two gift is these two TED talks from Julian Treasure and Ernesto Sirolli. Hope you enjoy them as much as we do.
On the third sale of Christmas New Results gave to me…
Three Branded Pens
Okay, so maybe we have a few more than three branded pens, maybe three thousand was a more suitable number…
As we’re on the topic of pens, how about you watch our sell me this pen video?
Watch Sell Me This Pen video
On the fourth sale of Christmas New Results gave to me…
Four Box Models
There are plenty of four box models out there. There’s the Johari window, cost value matrix, skill will matrix, urgent/important matrix and grade your customers to name a few.
One of the ones you may find useful is the cost value model. A simple four box model to help you identify some of the things that you can do to delight your customers without it having to cost the earth.
On the fifth sale of Christmas New Results gave to me…
Five Gold Rules
- Think like your customer.
- Never assume. Ask and find out.
- Do the basics and do them extraordinarily well.
- Develop a genuine sense of business curiosity about and around your customers. This links to point number one. Having a wider sense about their world helps you to solve more of their issues.
- Never stop learning. Every day is a school day.
On the sixth sale of Christmas New Results gave to me…
Six Psych Solutions
What goes on in a person’s mind when they are in a buying situation? The psychology of consumer behaviour began back in 1723 with the economist Adam Smith. Many centuries later, our understanding of buying decisions has changed greatly.
Want to understand what’s going on in your customers brain? Download our resource called “why do customers buy”. It will give you an insight into making it easier for customers to buy more from you, more often.
On the seventh sale of Christmas New Results gave to me…
Seven Sales Essentials
Selling is easy, people are complex.
Here are seven sales essential tips to help make selling easier.
- Understand you and your comfort zones. Expand your comfort zone by challenging yourself to try something new. You’ll be amazed at what you can achieve when you stretch it a little bit.
- Give yourself a confidence boost from time to time. One of our favourites is the Wonder Woman pose. Amy Cuddy explains more on her TED talk.
- Set yourself some goals. Split them into:
- Help put your customers in a happy emotional state. You can refer to Day 6 or even take a look at Day 4 where we talk about the cost value matrix.
- Understand the sales cycle and how to move your suspects to prospects, prospects to customers and customers to advocates. What do you need to consider when moving people around the sales cycle?
- Work on your questioning skills: Ask deep, probing questions, instead of asking those top level superficial ones.
- Work on your listening skills. You’ve mastered the questioning bit, so it makes sense to make sure you listen, really listen. This way you’ll get a true understanding of your customers actual reasons for buying.
8 Models Making
Here at New Results we love Lego, so much so we use it in some of our sales training courses. Who says learning isn’t fun?
9 Closers Closing
What’s your perfect Christmas movie watching look like? Is it a glass of mulled wine with a mince pie or two perhaps? Or a cup of tea and diving into a box of roses? Perhaps that’s just Nic’s idea of a perfect movie night.
Either way there’s a classic film Glengarry Glen Ross that covers all the major sales clichés. We recommend you take some time out to watch it. Warning: it’s not suitable for children, unlike our spin on the classic scene from the film, which is complete safe for anyone to watch. Enjoy.
10 Post-its’ Posting
People don’t believe us when we say we use a lot of Post-it notes… We weren’t joking, we love Post-its’ here at New Results. Thankfully we’re always stocked up, thanks to Keith over at Interline Office Supplies.